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Returns & Refunds

If you are not completely satisfied with a Pure Zero purchase please review our return, refund, and exchange policies below.

Return Policy

Without any known irritants / allergens in Pure Zero natural products, reactions to product are extremely unlikely. Pure Zero products have virtually no risk. If you do experience an allergic reaction cease use. Pure Zero is not responsible for any individual reaction to any particular ingredient; please read the ingredient list on this web site before purchase or use.

Exchanges (if applicable)

We only replace items if they are defective or damaged. To be eligible for exchange products must still be 90% full of product.

For any product return to be considered for exchange, credit or refund, the customer must first email admin@purezero.com.au within 7 days of purchase to clarify eligibility and process, receive instructions on how the items are to be returned and be given a reference code.

This also permits clear communication. Do not send products back product without emailing Pure Zero first; return in itself does not guarantee entitlement, and we do not accept responsibility should the items become lost or damaged in transit. It is the customers responsibility for the product up until Pure Zero receives shipment.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You must still have original receipt. *office hours ACST Monday to Friday 10.00am – 5.00pm

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund within 5 working days.

Pure Zero will cover the return postage costs in the case of faults, but if no fault is found the cost of return is to be paid by customer. Shipping cost will not be reimbursed until after product has been inspected. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We strongly recommended that you use a traceable and insurable shipping method. If you have any queries, please don’t hesitate to contact customer service via our contact us form.

Late or Missing Refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact admin@purezero.com.au

pure zero skincare
pure zero skincare

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What makes our products unique?

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